Frequently Asked Questions
Everything you need to know about shopping with GeneBio.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your products rigorously tested for quality?
Yes, at GeneBio, we ensure all products meet strict industry standards for safety and performance through comprehensive quality control checks before they reach our warehouse.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to customers within North America. We are working on expanding our logistics network to support international shipping in the near future.